GENERAL TERMS AND CONDITIONS

All Tours/Hotel Packages provided by Wonders Travel and Tourism are “Ministry of Tourism & Antiquities of Jordan protected” under a license from the Aqaba Special Zone Authority (ASEZA) No: OP12022601. This means that you are protected in the unlikely event of Wonders T&T’s insolvency in that the ASEZA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking. http://www.aqaba.jo/en/node/1087

These terms and conditions will be subject to the specific Tour/Hotel Package terms and conditions which must be accepted by you prior to making your booking.

If you are notified of any Major Changes to your Tour/Hotel Package after we have confirmed your booking but before you travel , you can either accept these new arrangements (and recover any difference in price) or cancel your Tour/Hotel Package and receive a full refund from Wonders T&T.

Major Changes shall include:  a change in the length of your holiday; a change of accommodation to a lower standard or to a different resort, cancellation of a tour.

Wonders T&T will not be liable to you for any compensation if forced to cancel or make any changes to your Tour/Hotel Package as a result of events outside our control and which neither or Wonders T&T or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events. Where as a result of such an event occurring after your departure a significant part of your tour/Hotel Package cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.

OUR RESPONSIBILITIES

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organizer” touristic company.

Subject to these booking conditions, if we negligently performed or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation.

PRICES

Prices quoted are based on ground and transportation costs prevailing at the date of booking.
Wonders T&T reserves the right to change prices at any time prior to the booking being confirmed. However, once the booking has been confirmed to you and you have paid the full balance the price quoted is guaranteed.
Wonders T&T cannot accept responsibility for verbal price quote or descriptions.
We reserve the right to refuse, at our sole discretion, any booking. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.

All the mentioned rates are in US Dollars and including 10% services charge, 16% government tax. Should these percentages either increase or decrease, the above mentioned Rates would be adjusted accordingly.

Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then we will not have any other option than to pass on the same to you.

Please note that when the clients’ itinerary overlaps two seasons, the price will be prorated over the two seasons. Please take good care to read on “rates include/exclude” on your particular tour agenda.

RATES INCLUDE
But are not limited to the following services specified in the itinerary. Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.

RATES EXCLUDE
(unless otherwise specified), medical air rescue services, porterage, domestic air charters, visa fess, beverages, laundry, telephone calls, scheduled flights, gratuities and all expenses of personal nature.

CHILD RATE
The standard practice is applicable to one or two children under 12 years sharing a room with 2 adults.

RESERVATIONS

All reservations should be made in advance and confirmed in writing. We can supply you with your hotels’ own confirmation numbers for your reference should you require them.

Packages (Multi-day & Extended Tours):
When we accept your booking, the payment of a non-refundable deposit of 25% of the total invoiced amount is required for full confirmation.
The balance is to be paid not later than 21 days prior to commencement of the services.
When bookings are made within 21 days prior to the departure date, full payment is required immediately on written confirmation.
If payments are not received within the above time frame, our representative has the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the booking of such a tour.
All bookings are subject to availability at the time of booking (after payment of deposit) and cannot be guaranteed until fully confirmed.

Trips (One day tour):
Reservations are accepted up to 2 business days prior to tour date.
Cruise ship tourists- up to 3 business days prior to tour date.

PAYMENT

Packages (Multi-day & Extended Tours):
After we send you the confirmation of services for your tour, we will require your credit card details to be faxed to us in order to secure your booking. Your card will not be charged unless in case of cancellation made less than 21 days before arrival . This would cover the 25% cancellation fees imposed by the hotels and service providers.

Trips (One day tour):
Payment is settled in Jordan (due at the tour day prior departure) by Cash (USD or Euros) or credit card. We accept Visa Card. Please note that there is a 4% surcharge on credit card payments.

CANCELLATIONS

We don’t charge any cancellation fees for our services, but hotels have their own cancellation policy, so in case of cancellation we will charge hotel cancellation charges as per their cancellation policy only.

Packages (Multi-day & Extended Tours):
If cancellation is made up to 21 days prior to arrival, no charge will be applied.
A 25% charge will be applied for cancellations made less than 21 days prior to arrival. Some changes to these rules may apply during the peak season.

Trips (One day tour):
Free Cancellation.

HOTELS AND ACCOMMODATION

Many hotels and other accommodation, especially in Aqaba and Dead Sea, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups.
Check-in / Checkout times – Generally;
The official check-in time at all hotels will be after 1200hrs.
The official check-out time at all hotels will be before 1100hrs.
However, local variances may apply. Should you require more precise timings, please contact us for additional information.

Images – Whilst we endeavor to ensure that property images displayed on Wonders T&T are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general ‘feel’ for the hotel.

Amenities, facilities and descriptions – Whilst we endeavor to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general ‘feel’ for the property.
Extra Beds and Cots – There may be an additional charge for extra beds or cots, please contact us for additional information.

TOURIST DETAILS

It is the tourist’s responsibility to provide the correct and exact spelling of names as per shown on the tourist’s passport for any booking made.

Tourist is advised to do a thorough check and notify us as the inbound tour company of any error or omission in travel details on the document (invoice, voucher, itinerary, etc) immediately upon receiving them.

Wonders T&T will not be held liable / responsible in the event that the tourist is denied a service (hotels, tours, trips, etc) by the external service provider due to errors that arise from tourist’s oversight that results in errors or omissions in any booking.

VISA REQUIREMENTS

It is tourist’s responsibility to ensure that they have valid Visa required to enter the Hashemite kingdom of Jordan prior to departure, or upon arrival.
Single Entry visas valid for two months: USD 57.00.
Double Entry visas valid for three months: USD 85.00.
Multiple Entry visas valid for six months: USD 170.00.

Groups of five persons or more arriving through Wonders T&T with our tour guide are exempt from all visa charges, provided the group arrives and departs together as well as stay a minimum of 2 nights in Jordan.

Most nationalities can obtain visas at any border, port or airport EXCEPT the King Hussein (Allenby) bridge, which requires a pre-issued visa. Certain nationalities require an entry visa to be obtained prior to travel. It is recommended that you check with the Jordanian diplomatic mission in your country prior to travel to ensure that you have all the necessary paperwork for travel.

Arrivals at Aqaba, either through the port, the airport or at the crossing from Israel or Saudi Arabia, are granted a free visa to Jordan. There is no obligation associated with this visa, provided that they leave the country from the same border and within 1 month of arrival, and that they do not need to renew their visa.

Those holding an ASEZA visa and wishing to stay longer than 1 month must extend it at the ASEZA office in Aqaba and not with their local police station as holders of a normal visa would.

Exit service fee applies for land and sea border points. 8.00 JD per passenger and 5.00 JD per vehicle.

PRIVACY POLICY

Wonders T&T offers all of the general information on the Site for purposes of guidance only.

Please note that Wonders T&T may at any time change any aspect of the website or its content, including the availability of any suppliers, features, information, database or content, Wonders T&T does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

Wonders T&T does not guarantee that information on the website (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

FAQs

Why is this tour less expensive than the other operators?
•  We are supported and controlled by ASEZA (Aqaba Special Economic Zone Authority).
•  We get our booking direct from our clients, no intermediate channel managers, thus you’re getting product right from the source, and hence our advertising/marketing costs are lower. Other companies advertise elsewhere and pay commissions and hence charge you more.
•  Our mission is to provide you with a memorable experience of the real Jordan; we want you to carry home the image of the Amazing Jordan to remind you of our remarkable country – exciting, exotic, interesting and unforgettable. We really care that you will be more than satisfied with our services because we want you to book with Wonders T&T again and recommend us to your friends. This is our profit and advertisement. 
Does the tour cost include taxes?
Yes.
All the mentioned rates are in US Dollars and including; 10% services charge, 16% government tax. 
Will my driver be my guide?
No, Driver can’t be the tour guide at the same time.
Your driver will not be a certified guide. Drivers have a lot of information about the country, traditions and the sites in general, but they are not professional certified guides. Even if the driver speaks fluent English, it is also impossible to have your driver to be your tour guide at the same time. This is just the rule of Wonders Travel and Tourism. 
Will I be charged before arrival? What are your payment terms?
For Packages (Multi-day & Extended Tours):
After we send you the confirmation of services for your tour, we will require your credit card details to be faxed to us in order to secure your booking. Your card will not be charged unless in case of cancellation made less than 21 days before arrival . This would cover the 25% cancellation fees imposed by the hotels and service providers.
For trips (One day tour):
Payment is settled in Jordan (due at the tour day prior departure) by Cash (USD or Euros) or credit card. We accept Visa Card. Please note that there is a 4% surcharge on credit card payments.
Can i book my accommodation through other sources, and book my trips (one day tours) upon arrival with you?
Yes, you can!
But please consider: Reservations are accepted up to 2 business days prior to tour date; Cruise ship tourists- up to 3 business days prior to tour date.
Can I cancel booked products? What is the cancellation policy?
We don’t charge any cancellation fees for our services, but hotels have their own cancellation policy, so in case of cancellation we will charge hotel cancellation charges as per their cancellation policy only.
For packages (Multi-day & Extended Tours):
If cancellation is made up to 21 days prior to arrival, no charge will be applied.
A 25% charge will be applied for cancellations made less than 21 days prior to arrival. Some changes to these rules may apply during the peak season.
For trips (One day tour):
Free Cancellation.
What happens if there is a rate/offer change?
Managing such revisions would be our responsibility. You would not be required to pay any extra.
How far in advance should I reserve my tour?
As far ahead as possible, up to 90 days.
Petra is one of Jordan’s most popular attractions and tours frequently sell out 2-3 days or more in advance, especially in high seasons.
Do I need to bring my passport on the tours?
For “one day tour to Petra“, you may take your passport, or any other proof that you are in Jordan, for more than 24 hours E.g. a key of your accommodation would be a proof. In other day tours, bringing passport is not required.
For packages (Multi-day & Extended Tours): you are going to move in Jordan obviously with your passport.
What’s the weather like?
The most comfortable seasons, weather-wise, are spring (March to May) and autumn (September to November).
At these times, temperatures are pleasantly warm, with highs around 30C. The wildflowers are out and the angled sunshine highlights texture and color in the desert rocks. Summer temperatures (between late May and early September) can be blistering, often reaching 40C or more. In winter (from late November to late February) Desert in Jordan (Petra, Wadi Rum ..) gets very cold, with rain and occasional snow: it’s rarely more than 15C, with temperatures often dropping below freezing at night.
How should I dress?
There is no dress code for Jordan. Generally: When planning your clothing needs (particularly women), remember that you will be travelling in a Muslim country, though not a very conservative one.
For tours, our recommendations:
Summer months: cotton shirt or T-shirt, shorts (not too short!!), hat & comfortable walking shoes or good sturdy sandals.
Winter months: Warm clothes in layers (easy to take off as you walk along and warm up) comfortable walking shoes. Keep in mind that during winter months (October – March) it may rain & even snow.
Do I Have To Tip?
Tipping is not a must but will be greatly appreciated. Since it is a personal matter, please do not feel uneasy about it. What or when you choose to tip depends entirely on how you rate a service but you are not under any obligation to do so. But we suggest you tipping those who have been especially kind and done extra service for you.
Do I have to ride the horse into Petra?
The horseback ride upon entry to Petra is included in Petra entry fee price, but the ride is optional. The horseback ride is very short (about 700 m’ / 2100 ft.) and goes from the gate till the opening of the Siq – the narrow gorge. You can chose not to ride the horse and simply walk along with the guide. If you chose to ride the horse, keep in mind that you have to tip the horseman  – if you don’t tip the horseman he will not let you off the horse 🙂 !
What about visas and entry formalities?
Most nationalities can obtain visas at any border, port or airport EXCEPT the King Hussein (Allenby) bridge, which requires a pre-issued visa. Some nationalities require visas in advance.
Single Entry visas valid for two months: USD 57.00.
Double Entry visas valid for three months: USD 85.00.
Multiple Entry visas valid for six months: USD 170.00.
Groups consisting of 5 persons and over will be granted a free collective visa if they spend a minimum of three nights in the kingdom.
Can I change the dates of my reservation?
Yes you can.
We understand that plans change and we’re not going to penalize you for that, we’ll give as much flexibility as we can before or even during your trip. Feel free to Contact Wonders T&T before you travel. If you need any last minute changes once you’re there, just contact us. All changes are subject to availability.
Should I bring cash or Traveler's checks? Are ATMs available? Can I use credit cards?
Most travelers bring a small amount of US cash with them and withdraw from ATMs as they need it along they way. ATMs are readily available in the larger towns and cities. Travelers can withdraw JOD (Jordanian Dinars – local currency) at fair exchange rates. Traveler’s checks are fine, but they can be more difficult to exchange and you will usually receive a poorer rate or be charged an additional fee. Credit cards are accepted only in the larger restaurants and stores. Although it is helpful to bring a credit card along for emergencies, don’t count on using it for most purchases.
What is the contact address for Wonders T&T?
You can find our contact address on the Contact Us section.
How will my personal information be protected?
Your privacy is very important to us at Wonders T&T. With that in mind, we have established and implemented information handling practices for www.wonderstourism.com that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information. We have prepared a detailed privacy policy because we believe you should know as much as possible about our practices so that you can make an informed decision about the extent of your use of our site.
Simply put: we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;
We will not disclose your Personal Information to third parties unless you have authorized us to do so;
We will allow you to view, correct or remove your Personal Information and other information associated with your registration as a user of our site;
And we will take reasonable steps to protect the security of the Personal Information we collect from you.
Can you provide a customized tour for myself and/or my group?
Wonders T&T offers a wide range of individual tours, events and attractions, with several sub-options. Should you require more specific and customized services we can certainly help you – contact us via email or phone.

Terms and conditions